Деятельность: ЕНУ им. Л. Н. Гумилева (бывш. ЦИСИ, ЦГПИ)
Книги:The Small Business Online Marketing Handbook. Converting Online Conversations to Offline Sales (Annie Tsai); Delivering Effective Social Customer Service. How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation (Martin Hill-Wilson)
